So after two calls to tech support and a half hour straight on the phone, I can finally log into my ISP web account again so I can delete some pictures and fix some broken links on my bookmarks homepage. yay. my account was seriously broken–somehow the master account had been turned into a sub-account off the new main account, and the homepage account is no longer linked to the “real” master account so I can’t do password lookup, but after having them reset the password twice and logging into the ftp server with the router unplugged and then hook it back up again, it all works just fine, go figure.